Return & Refund Policy
Overview
At SHIV SHAKTI ENTERPRISES (COPPERTINO), we are dedicated to providing you with the highest quality copper products. We take great pride in our craftsmanship and customer satisfaction. Due to the nature of our products, we do not offer refunds. However, we are committed to ensuring that every purchase meets your expectations.
No Refund Policy
Final Sale: All sales made on Coppertino website a brand of SHIV SHAKTI ENTERPRISES are final. Once an order is placed and payment is processed, it cannot be canceled or refunded.
Damaged or Defective Items: In the rare event that you receive a damaged or defective item, we will be happy to offer a replacement. Please contact our customer service team within 7 days of receiving your order with a description and photographic evidence of the damage or defect.
Exchanges: While we do not offer refunds, we may consider exchanges on a case-by-case basis if the product received is significantly different from what was ordered. To request an exchange, please contact us within 7 days of receiving your item.
Contact Us: For any issues or concerns regarding your order, please reach out to our customer support team at +91-972952488 & Sales@Coppertino.In. We will do our best to address your concerns and find a satisfactory resolution.
How to Report a Problem
Step 1: Contact our customer service team at +91-972952488 & Sales@Coppertino.In within 7 days of receiving your order. Provide your order number, a detailed description of the issue, and photos if applicable.
Step 2: Our team will review your request and respond within 3 business days. If your claim is approved, we will provide instructions on how to proceed.
Step 3: Follow the instructions provided by our team to return the damaged or defective item, if necessary. We will send you a replacement as soon as we receive the returned product.
Important Notes
- Shipping Costs: Customers are responsible for shipping costs associated with returning items, unless the return is due to a defect or error on our part.
- Condition of Items: Items must be returned in their original condition and packaging. We reserve the right to refuse returns if the product shows signs of use, wear, or damage not caused by manufacturing defects.
- Custom Orders: Custom or personalized orders are not eligible for exchange or replacement unless they arrive damaged or defective.
Contact Information
For any questions or concerns regarding our refund policy, please contact us:
- Email: Sales@Coppertino.In
- Phone: +91-9729524888
We appreciate your understanding and thank you for shopping with Coppertino website a brand of SHIV SHAKTI ENTERPRISES .